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Customer Credit Memo Document

The Customer Credit Memo is used to post a credit to a customer's account. 

The documents begins with a Customer Invoice Lookup to locate the invoice to credit. The Customer Credit Memo can be used as long as the referenced Customer Invoice is fully approved and open.

When entering a credit line on the Customer Credit Memo document:

  • Only enter quantity or price; do not enter both.
  • The number entered in the Quantity or Price field is the number to reduce the invoice by.

Routing:

  1. Document routes to the Fiscal Officers
  2. any applicable Organization Review hierarchies for review and approval.