Process Improvement (PI) is the task of identifying, analyzing and improving upon existing business processes within an organization to meet new standards of quality and efficiency.
Process Improvement is:
- An ongoing, evolutionary way to do business
- An effort to improve the quality of processes, services or products
- A methodology focused on eliminating activities that don’t add value
What is the value?
Results of a process improvement effort can be measured in the enhancement of product quality, customer satisfaction, increased productivity, development of skills, efficiency and increased profit. Good business processes enable efficient and effective operations and empower employees to succeed.